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A Cut Above Lawn Care

LocalLawnCare has collected information  related to TruGreen Lawn Care in Oralabor, Ankeny, IA which runs proximate to you. Find out contact information of the lawn care service provider like opening hours, addresses, phone numbers.

TruGreen Lawn Care in Oralabor, Ankeny, IA | LocalLawnCare

Save your money and do it yourself. What I was promised and what I got was two different things. They are far from professional. From my experience the people do the bare minimum and if that. The first person that sprayed my yard did a great job but the other five times they were here very short times and I had weeds everywhere still.

Hi John, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at reviews@trugreenmail.com with your name and account number so we can review and get in touch. Thank you!

They killed a large portion of our yard and didn't offer to fix it.  All they did was offer a discount on future treatments.  Seriously?  The neighbors who don't even take care of their yards have better looking lawns than this.

Hi Mike, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at reviews@trugreenmail.com with your name and account number so we can review and get in touch. Thank you!

I use these guys last year and I wasn’t 100% impressed but figured because it was the first year they needed time to improve my lawn. I’ve tried calling three different times and only get a Corporate voice system and unable to reach anyone about my account directly. It shouldn’t be this hard to call a company and pay for additional services. Extremely unimpressed with TruGreen.

Thanks for sharing this feedback with us, Jason. We understand your frustration, and our team would be happy to provide assistance in resolving this issue. Please send us an email at reviews@trugreenmail.com with your name, account number, and phone number associated with your account, and a member of our team will support you from there. -RS

I sent in an estimate out of curiosity. I got a call within 10 minutes about a full treatment for the upcoming season. I said I wanted to hold off and think about it for a couple of days, and I'm really glad I did. I have been bombarded with calls from incredibly pushy people all day, even after telling them to take me off their list. Very annoying!

Hello Drew, we apologize for any inconvenience this has caused you. We will be happy to take you off of our call list. Please email us at reviews@trugreenmail.com, and a member of our team will assist you from there. Thank you!

This is a company that will call you multiple times per day when trying to entice you to sign up for their services... after you sign and pay, they become ghosts. Long wait times to talk to anyone compounded by 24+ hour call backs from managers. Customer support notwithstanding,  the biggest issue is that the customer service office seems very out of touch with the actual technicians. They can put notes in your account till they are blue in the face, the technician will still not do what is asked. I am on my 4th treatment where they  fail to simply put a sign in a treated patch of grass so my neighbor doesnt let their animals into the fertilizer. I will be calling next week to cancel my service and request a refund on the remaining treatments. (i paid in full which i do not recommend) I am giving them two stars because their treatments seem to at least partially work as my lawn is starting to look better. But possibly putting my neighbors dogs in danger is not worth the marginal improvement. Try A+ or another lawn care service...

Hi Jake, thank you for letting us know your thoughts about our customer service. It looks like we fell short on exceeding your expectations, and we would like to apologize for your negative experience. Please email us at reviews@trugreenmail.com with your name and account number, and our team will support you from there. Thank you!

Paid $521.10 for 8 treatments in advance for discount, starting October fall fertilizer treatment! Thought the rest of treatments  would continue the following year, but they rushed  a weed treatment  and aeration  and re- seeding late October,  early November!! How can you water then,it snowed !! Weed treatment wouldn't work either in those  temperatures!! When I complained about it, nothing was done!! The next year they said (billing- Julie) my 3 treatments used up all monies I paid.I called to tell customer service I wanted no more services that I had to pay for in June 2021, then in August  they did aeration &re-seeding and took out $154.10 from checking, which I still haven't  been refunded!! Also another bill for  a treatment I already paid for! My lawn is all brown and very dissatisfied with this company! Customer service is a joke!!

Hi Judy, we are sorry to hear that your experience was not more positive. Our goal is to give great service every time we’re on your lawn. If there is anything we can do to make your experience with TruGreen better, please email us at reviews@trugreenmail.com.

I have never written a complaint of any kind. 2 year customer, I'm out of town for work most weekdays. I called and complained about the patches in my yard and was told Grub issue. Tech came out and said it wasn't grub but fungus. Why didn't the previous techs offer solutions or upsells?  6/15/18 I called and they said they would have a salesman call today to schedule treatment. its now 7/16/18 and nobody called. Crab grass is out of control. Lady on the phone today didn't really care and seemed used to people cancelling service.

I ONLY gave one star bc I can’t write a review if I don’t. Do not use this service!!! They don’t show up when they state they will. When you call customer service (they are working remotely) the commuter is ALWAYS down. No “supervisors” are available EVER!!  We ordered this service as a gift for our dad for Father’s Day. It’s august 13th and they haven’t showed up since may. The yard is FULL of weeds. Tried to find that “perfect” gift and it’s a disaster for my parents.
Here is an edit…I contacted them immediately by email and they never responded.

Hi Joy, thank you for sharing your experience. We always want to put our customers first, and I apologize that we fell short this time. We would love to get more information from you so we can work toward a resolution for you. Will you please email us at reviews@trugreenmail.com with your name and account number? Thank you!

The worst customer service I’ve ever experienced.

Received my quote via phone call last week, which was great. I did provide my credit card, which is my own fault. Was told an auditor would call me this week to set up my first appointment and discuss the quote again to make sure I wanted to pay monthly. I asked the rep who gave me my quote TWICE to make sure I would be getting a phone call and that I could schedule on my own time. She confirmed both times. I received zero phone calls.

I received an email confirming my quote, which I was good with the price so I confirmed that was okay. Then received a confirmation again stating someone would be calling to set up my first appointment. I received nothing.

Checked my email again today to find out they serviced my lawn already. I wanted to know when it was being serviced so that I could make sure my yard was picked up and ready to go. I also wanted to be home for the first service so that I could go over the property and my specific issues.

I called customer service and told them the fact that I was never called when I was told I would be and that this was already scheduled without discussing it with me left a bad taste in my mouth. Their response was that the aeration and overseeding was already scheduled as well for next week. Again, was not told this, no emails confirming appointments. At this point I was upset and explained that it made me want to cancel. The rep responded, “Oh okay, hold on... Okay, it’s cancelled. Here’s your reference number.”

Obviously they don’t care about their customers, and I shouldn’t have expected much more from a big company. What a waste of time. I will be sure to give my money to someone local from here on out. Use this company only if you don’t care about honesty and integrity in a business.

Hi Jorie, we completely understand your frustration and are sorry to hear that you’ve cancelled your service with us. If there is anything we can do for you at this time, please email us at reviews@trugreenmail.com so we can get in touch.

True green employees listened to our needs for lawn care. They were very courteous and did a great job or aeration and seeding. We would recommend them.

Hi Dennis, thank you for taking the time to leave us a review. We're glad that you had a great experience with our team!

TruGreen Lawn Care
Oralabor, Ankeny, IA

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TruGreen Lawn Care Reviews

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