TruGreen Lawn Care
Danforth, Lexington, KY

TruGreen Lawn Care Reviews

3.9 stars based on 226 reviews

Featured Comments:

• J

  Jeff Hohman

  1.0

  In the past, TruGreen was excellent to work with. They had always agreed to text or call before they made an application. I actually require that of any lawn care service. Back In December, they made an application without contacting me prior. I didn’t want or need the application because they had been here just a few weeks before and the lawn was dormant. I called and told them that I would not be paying for that. The past three months I have gotten numerous calls and letters about that charge. I have spoken to numerous customer service reps. Today I got a letter threatening to bring in a collection agency. I am so done with this company. The lack of professionalism and customer care permeates throughout their organization. So today, I paid that bill and cancelled. Never again TruGreen.

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  Response from the owner

  Hi Jeff, we're sorry to hear you’ve canceled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. Please email us at [email protected] with your name and account number so we can get in touch.

• Z

  Zach Kirschler

  1.0

  I have only been with TruGreen for about 3 months and already canceled my service. As you can see in the photos, the burnt grass shows that there was way too much weed and feed sprayed and ultimately killed the grass. Whenever I called to complain that I wasn’t seeing the right results they replied, “it takes a few months for you to see results”. After a few months it’s going to be winter and I’m not going to be able to take care of my lawn anyway? If you end up going with TruGreen I highly recommend you are on your property when they spray. Sometimes there are no notes to be left and no explanation why. The representative that comes out for us was Matthew and clearly does not care about his job because how terrible this lawn looks. Terrible communication from all call representatives.

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  Response from the owner

  Hi Zach, we're sorry to hear you’ve cancelled your service with us. Our goal is to give great service every time we’re on your lawn and it sounds like we missed the mark for you. If there is anything we can do for you at this time, please email us at [email protected] so we can get in touch.

• L

  Lauren Smith

  1.0

  Where do I begin... After studying for several hours I decided to take a break and relax out in my backyard and enjoy the sunny weather. After about 15 minutes I started to smell something awful. I went out front to inspect and TruGreen was at my neighbors house treating their lawn. I understand from their website they claim their chemicals are safe for animals and children. I call bs. Nothing was safe about what I was inhaling that day! It should be against the law. Even with it being a windy day, the smell lingered for over an hour after the treatment ( Ironically, in my physiology class that week, we were learning about the respiratory system). I had to pick my kids up from the end of the driveway from the bus and we had to spend the remainder of the day out and about to avoid the chemicals. To have the "perfect" lawn....at what cost though? These chemicals are not safe for anyone but, especially not for kids and animals.

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