TruGreen Lawn Care
Cole, Shawnee, KS

TruGreen Lawn Care Reviews

3.2 stars based on 152 reviews

Featured Comments:

• L

  Logan Papik

  1.0

  I tried to cancel service after a year of their product/services not improving my yard. They offer a "guaranteed" product so they offered a complimentary aeration and application then would cancel my account. It was a nice gesture until they tried to charge me for it. Now I get automated calls from them telling me I need to call an 800 number regarding my account. Please cancel my acct and stop calling!

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  Response from the owner

  Hi Logan, we're sorry to hear that you are looking to cancel your services, but our team will be happy to help in any way we can. Please email us at [email protected] with your name and account number, and a member of our team will support you from there. Thank you!

• K

  Kevin Guinan

  1.0

  I had TruGreen aerate my yard. The technician drove over a brand new side yard sidewalk with the aeration machine and ruined the sidewalk. The sidewalk was so new (less than 48 hours old) that the forms were still on it. The technician told me his boss would call the next day. I didn’t hear from anyone so at the end of the day I called the TruGreen number. I got a hold of some national person that said a local person would call me within 48 hours. 3 days later another national person called and told me the local office would call that day. A day and a half later and I still haven’t heard from a local person to get this resolved. I shouldn’t have to leave a bad rating to get this resolved, but here I am. I will look for alternatives to TrueGreen next season.

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  Response from the owner

  Hello Kevin, we appreciate you letting us know about this situation. We would like to apologize for any inconvenience this may have caused, and our team is more than happy to help. Would you please email us at [email protected] with your name and account number so we can work toward a resolution? Thank you! -RS

• A

  Amanda Hardesty

  1.0

  Update: I cancelled my services a month ago and changed my credit card because of Tru Green not showing up or providing services. Today they showed up without any notice, no phone call no email. The technicians broke my gate and destroyed my drain spout where it connects from the house and goes underground!!!! I encourage you to read other reviews I have posted for other businesses, click on my name and it will bring them up. I have never written anything negative or less than 5 stars. Please do not use this company even if you are desperate!!!!!!!!! DO NOT USE TRU GREEN FOR ANYTHING!!!!! I was billed for June and no one showed up. Today they parked the truck put an invoice on my door and never treated my lawn. I have the entire thing on camera. I ran outside to stop them but as soon as they saw me they drove off. Called about 5 times but the automated system won’t let you speak to anyone. Last time I called I wasted 2 hours of my day to be told someone would follow up with me, which they never did. Changing my credit card number and disputing the charge. It’s a terrible operation that is set up to take your money and offer no service. This is the first negative review I’ve ever written for anyone but this company deserves it.

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  Response from the owner

  Hello Amanda, we appreciate you letting us know about this situation. We would like to apologize for any inconvenience this may have caused, and our team is more than happy to help. Would you please email us at [email protected] with your name and account number so we can work toward a resolution? Thank you!

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