The Home Depot
Street, Auburn, NY

The Home Depot Reviews

4.2 stars based on 513 reviews

Featured Comments:

• D

  Don Moore

  5.0

  Love hd good products, 10% veterans discount, apparently they now have an app to put on your phone for veterans to be able to scan for veteran's discount. The app will make it so a cashier will not have to check if for discount. Unfortunately Home Depot is going to self checkout

• K

  Kelsey Jones

  1.0

  We recently bought a $1600!! Toro snow blower, it worked great, twice! then an internal throttle linkage within the machine disconnected/broke, rendering it useless without paying for a repair.- the day after it was delivered. I've contacted the Auburn Home Depot twice to have it picked up. The first time, they said they had scheduled both pickup and then delivery of a different unit to replace it 2/5. I was happy and it felt like an easy process. The pickup/delivery date arrived, neither the pickup or delivery showed up. I called again, yet again reassured it would be picked up, they didn't know why it hadn't been picked up, except this time there was no replacement (must have sold the other unit from under us, instead of reserving it for our replacement). OK, fine, maybe I didn't want a snow blower that breaks down after TWO uses anyways, a return would be great! the next pickup scheduled was 2/10 Low and behold, 2/10 passes by and I still have a $1600!! paperweight that I can't physically return without renting a U haul. I'm so sick of making these calls. I'm sure it could be repaired but why should I have to repair a $1600 snowblower after two uses! Auburn Home Depot, it was a delivery order placed online, Kelsey Jones, please, for the love of god, take this thing away and refund us.

• T

  Ted Rejman

  5.0

  The staff at the Prodesk were very helpful in assisting me with my query. I have the utmost respect for the staff at the Prodesk. Keep doing what you are doing.

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