Mako Lawncare
Carta, Huntsville, AL

Mako Lawncare Reviews

4.4 stars based on 49 reviews

Featured Comments:

• K

  Kimberly Post-Noreiga

  1.0

  I wasn’t at home when Mako showed up and mowed our yard. I checked it out and there are patches of unmoved areas, particularly on each side of the house, the grass was left too tall in the front, back and both sides of the home. I’m going to have to get a mower and take care of the lawn myself or I’m going to receive a letter from our HOA. Also, more of my neighbors lawn was mowed than. mine. I’m extremely disappointed with your company.

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  Response from the owner

  As a business owner I strive to make all my customers happy. This customer was new and asked us to mow the yard at her property And we did so. She was not home when we performed the service as lotts of people have busy lives. She immediately left this review afterward before she talked to me about anything done there. I called her up and sent the crew back to the property to tidy up anything that was not done and to fix anything not done to her liking. We were there the next day and tried to fix anything done wrong. She was home and did not provide much guidance as to what we did wrong. I told her not to worry about paying for the service since she was not happy with it as to try and make the customer happy about it. After all that we still got a 1 star review. I would ask anyone reading this review to look at the pictures that the customer submitted. You be the judge. You will see a lawn that looks cut well. I dont believe that this review is fair at all. You just cant make everybody happy...

• C

  Charles Murphy

  5.0

  The guys are just great!! Great quality service. And great prices!! Before and after pics

• R

  Rocking Scientist

  1.0

  Good job when they show up. Unfortunately that's the problem, over the past few months I've been using them for lawn care and they have only come 3 or 4 times. I wanted them to come every week and they seem to come every 2 to 3 weeks and give me no heads up if they can't make it. so now I'm guessing if I have to mow my lawn or if they're going to come. getting in touch with the owners very difficult I guess my last resort is leaving this review. One star because they're completely unreliable.

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  Response from the owner

  First off we would like to appologise for the lack of consistency that you have been receiving on your property. Mako Lawn care has historically been extremely punctual and We have been doing this for 25 years. This year was the wettest summer on record (13 inches over average for summertime) since records have been kept. So instead of having 4 to 5 days a week to mow on average we have 2 to 4 days a week average. Then when you get to a property instead of it taking 30 minutes to mow it takes 45 to an hour because it is overgrown. So you cut less yards per day. Its a compounding problem when it rains as much as it has. Add in covid (where you have to take off 10 days per employee) and worker shortages (signs at fast food restaurant?) and yes this year we fell behind. It was bad July through September. I have since hired more people and now have this issue under control. I am unfamiliar with the author of this complaint but would ask that he call (leave message please) or text me (256) 479-2109. I would be happy to address the issue with him and see how we could do better immediately. Hopefully he will call and we can change this 1 star review into a 5 star review. Thank you for reading this.

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