LUSH Lawn Care Gallatin
Cabriolet, Gallatin, TN

LUSH Lawn Care Gallatin Reviews

4.8 stars based on 16 reviews

Featured Comments:

• A

  A Cooper

  5.0

  Matt & his team at Lush Lawn always do an excellent job taking care of our lawn. He’s very responsive, has reasonable prices & he’s an all around good guy. I highly recommend his services!

• J

  Jenn Hopper

  2.0

  So this company needs to work on customer relations because twice they came without even telling us they were coming. The first time we were on vacation! They never discussed with us how many times we wanted them to come or any specific date. They just showed up when they felt like it and sent a bill. We have dogs and they are in the backyard at certain times throughout the day so we needed them to let us know so we could bring them in. We paid full price for the first time they only cut the front and never came back to do the back. The second time they did it i told them we were not paying full price for a job that was half done and that it had already happened once before. Well we received NO response whatsoever when I told them this. They just stopped coming to mow the yard. No call, no apologies for the horrible customer service. At first I gave this place a great review until all of this happened and now I am changing it because I feel like it was not right the way they handled the situation.

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  Response from the owner

  Wow Jenn. I am sorry you have such hard feelings about us now. We had been coming on Mondays for several weeks when this second occurance happened. Well, except when you halted service because you were over $200 behind on your bill at $45 a mow.(And currently still past due $130. You were not billed for the last time we could not access the backyard.) The service dates were as follows: 06/17/2019 (Mon)  Only cut front. Not billed. 06/10/2019 (Mon) 06/03/2019 (Mon) 05/27/2019 (Mon)  Cancelled By You 05/20/2019 (Mon) 05/13/2019 (Mon) 05/06/2019 (Mon) 05/01/2019 (Wed) 04/22/2019 (Mon) 04/14/2019 (Sun) I try to be as unobtrusive as possible especially when our clients work off shifts. Let's face it, no one wants to be woken up having to deal with the lawn guy. This is why we offer online billing. It's just easier on our customers. Would you like for me to reguire that you go and get me cash EVERYTIME before I mow? Of course not. Your time and gas are worth something, so is mine. I simply cannot send someone back out because of the dogs for free unless we are in the area, as I stated. Had the dogs not been agressive toward my employee, we would not have had a problem and completed the job... As far as customer service is concerned, after every service, you received an email from us. On that email, it plainly states: "Hello Jennifer, Thank you very much for your business!! Here is the invoice for the previous service. Please contact me at (615) 477-4846 if you have any questions. ****You can pay your invoice online with no fees via PayPal Friends and Family. If you would like to pay using this method, please send payment to: [email protected] Please leave us a review on social media!! Facebook: https://www.facebook.com/lushlawncaregallatin/ Google: https://goo.gl/maps/38coM35Sb477gG3F9 Thanks, Matt Barlow LUSH Lawn Care [email protected]" The only time I ever heard from you was when you couldn't pay your bill or wanted to pause service. Please make arrangements for payment.

• E

  Ellen gee

  5.0

  They always mow the lawn the day they are scheduled to and they always do a great job! Matt is easy to get in touch with and will update me ASAP if he needs to change the date. Highly recommend!

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  Response from the owner

  Thank you Ellen! I appreciate the business and the review.

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