Lowe's Home Improvement
TX-534, Kerrville, TX

Lowe's Home Improvement Reviews

3.9 stars based on 900 reviews

Featured Comments:

• B

  Bethany Marcum

  5.0

  Outstanding service! I've been to lots of home improvement stores, including multiple Lowe's stores. But every single time I have dealt with an employee at this Kerrville Lowe's store, I have been very impressed. When there was a glitch with an online order, an employee immediately jumped to correcting it. When I have placed orders for curbside pickup, they have been prompt and friendly when bringing them out. The service I have experienced is far beyond what is typical for a big box store. Kudos to them.

• A

  April Wood

  1.0

  The customer service was terrible. Very unorganized. I used to love coming to Lowe's. Not sure if the pandemic has turned people into negative individuals or what but it is time to start spreading positive energy and kindness. Please express to your employees to be more courteous. The employee just grabbed chainsaw blade out of my hand and was very rude.

• D

  David Fell

  1.0

  My visit was a big disappointment. I went into this Lowe's store to purchase new door lock sets for my new home. The guy we asked for help was too busy to give us a hand in choosing new lock sets that were all keyed alike. He answered our first question, but then went back to what he was doing. I had to get his attention again to ask another question. On the third try, I stood in front of him while he completed paperwork and he never looked up at me. So, we went to Home Depot and bought the lock sets. Total cost for 8 sets of door locks at Home Depot was $258.00, I guess Lowe's doesn't need my business. The next week, I didn't even bother going to this Lowe's store. I went to Home Depot and purchased 2 kitchen cabinets and a set of metal shelves for $437. At least Home Depot wants my business.

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