Lawn Doctor of Montgomery County
Frederick, Gaithersburg, MD

Lawn Doctor of Montgomery County Reviews

4.5 stars based on 45 reviews

Featured Comments:

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  Ciasp Weestar

  1.0

  Lawn Doctor actually damaged my lawn. After 4 times treatments within the six months ( from Aug- Dec 2020 ( 4 times according to them actually only come three times, then to April 2021 one time without my permission), the weeds in my lawn were even worse than before that I had a picture to confirm. It looks like the weeds are very happy without any disruption and rapidly growing anywhere on my lawn. The worst thing is Lawn Doctor made me automatically renew for the next year without my permission to come to continue the service. After service, they collect payment from you even though you do not know what happened. I sent an email to them told them I already change to the other lawn company and I never renewed with Lawn doctor with their bad service. Why did they come to my home without my permission for service? After that, They continually sent the bill to me, and also Intimidate that will be sent to the collection company to ruin my credit. I just made payment for them this morning. Just give all the customers experience what I experienced. Stay Away from Lawn Doctor!!!! The pictures showed after 5 times services from Lawn Doctor.

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  Response from the owner

  Ciasp Weestar, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We do ask customers to sign a proposal and go over the cancellation clause at the time of sign up so are surprised you were unaware. We also sent out renewal letters (2) and emailed you before each service. All lawn care companies will continue to service until requested to stop. We make this very easy and accept the request in a phone call as we never want to do a service a customer does not need or require but we do suggest you send us an email for your protection. Services can be stopped at any time, and for any reason and our only requirement is that you tell us. You state that you emailed us your request to stop, so if you can send us a copy, we will not charge you for any services completed after that date. Thank you for leaving feedback. Please reach out to us at (877) 762-4461 so we may identify ways to improve your experience.

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  Eric Gilbertsen

  4.0

  Judging lawn care service is a challenge because I couldn't tell you exactly what my lawn would be like without it. However, I can confidently say my lawn is greener, thicker, and has fewer weeds than before. I appreciate the hang tag they leave on my door and the night-before call. My only area of dissatisfaction is that I feel in the dark about my service plan, what's coming next, why, and what options I have to modify the plan. In this day and age, too many other companies in myriad industries have raised the bar by giving me total control of my subscription on my phone.

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  Response from the owner

  Thank you for your review. We are very pleased to hear you are happy with your lawn care. Just for your information, customers may log onto their own accounts using their customer number and email address. The website is LawnDoctorCustomer.com. You will find your schedule as well as completed services and you may make changes, request to be contacted or pay your bill at your discretion. We hope this helps you feel more in control of your services but, if we can be of assistance, please contact us.

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  Nancy Hannan

  5.0

  I have used Lawn Doctor for years and depend on them to keep my lawn healthy and beautiful....They have done a great job and I continue to use them.

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  Response from the owner

  Hi Nancy Hannan, thank you so much for your positive comments about Lawn Doctor of Montgomery County! Thank you again for leaving us this response!

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