GRO-WELL Brands Western Organics
Bates, Albuquerque, NM

GRO-WELL Brands Western Organics Reviews

3.9 stars based on 23 reviews

Featured Comments:

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  William Crotts

  5.0

  Great place to load! I have been here twice. They get you loaded as soon as possible.

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  Anya Odabasic

  1.0

  Would not recommend and don’t ever plan to return. Would save your time as well, especially if you’re a truck driver. Those guys seem to sit for hours there. I’ve once left and came back to see the same trucks sitting there the entire day. I’ve also seen complete rudeness to customers from a manager! Not so sure that work flow is efficient here and will take my business elsewhere.

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  Amadeo Trujillo

  1.0

  I apologize to all who have read my post and used it only to be disappointed, I must redact my initial review. My initial experience at this location was phenomenal, but apparently, I was just extremely lucky to have been dealing with a very passionate individual who may have given me some help that he should not have? My initial review was based under the impression that this was a local alternative that I could go to get all of my landscaping needs outside of the Lowe's and Home Depot's of the world. Unfortunately, I now know that this place does not sell bagged soils and I was directed by the staff (women in the office) to shop at Lowe's and Home Depot for what I was looking for :/... Strangely, last time I visited this location, I left happily with bags of steer manure and my lawn has thanked me allll Winter long for that!! I was hoping to have a similar experience, unfortunately, upon arrival I entered the office where I was "greeted" by a woman who clearly has no interest in customer service. As a matter of fact, she had mistaken me for some customer that she had been waiting for that was clearly more important than me, although she does not know what he looks like... In addition to that, after asking me exactly what I am looking for, I go into explaining my situation, which started with "Well I think I may be in a similar situation as the last time I was here," before I had time to finish my sentence and explain to her that what I am looking for is some assistance, she cuts me off to sarcastically laugh in my face and say, "Well, I was not here last time". I am completely knew to all of this stuff, I wish I did know what I needed, to be honest I feel a little dumb when it comes to all of this stuff and am really looking for someone to listen to what my problem is and provide me with some knowledgeable feedback because I have no clue what I am doing here, but I am eager to learn. It is a bit confusing, as the website specifically mentions the selling of bagged soils, but THEY DO NOT SELL BAGGED SOILS at this location. So, if you are a home owner like myself and are looking for an alternative landscaping supply store outside of the big brand names, Western Organics is not the place! However, if you do find yourself in their neck of the woods, have no fear. Soilutions, is a 1 minute drive from Western Organics and they are more than willing to take your money and turn it into landscape-able material; bagged, buckets, bed of a truck, you name it! Once again, I want to apologize to all who made the trip out to this location (it is pretty far) and were disappointed to learn that you could not purchase bagged landscaping material. Lastly, I must say, if you do find yourself out at this location, speak to the operators who are out in the field moving stuff around on tractors. They seem to be more knowledgeable and willing to help than the individual in the office, they could at least perhaps give you an idea of what you need so that when you are directed to Lowe's by the office personnel you know what to look for.

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  Response from the owner

  Thanks Amadeo, Glade to help, from one gardner to another, thanks for comming in, and successful growing wishes. Check out Paul Stamets Fungi.com and on you tube. Amadeo, I am happy to help you with questions, sorry to hear about your last experiance. Tact and finesse is lacking and training is needed. Ill report this to the ceo, and manager. Our first incounter I gave you bags to help keep your car clean, You were looking for bulk to put into containers in your car, the plant was closed, and I wanted to help you. The company will sell baged product by the pallet to any customer, bulk by the yard, and usualy provide assistance to help answer questions. Again im sorry to here about your second experiance and would like to help in any way, one gardner to another. Please come back

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