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OREGON YARD CARE & CONSTRUCTION LLC.

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LocalLawnCare has collected relevant information of Cascade Garden Equipment, LLC in Conger, Eugene, OR which runs proximate to you. Find out contact information of the lawn care service provider like opening hours, addresses, phone numbers.

Cascade Garden Equipment, LLC in Conger, Eugene, OR | LocalLawnCare

I went yesterday for a throttle clip I lost when replacing my throttle cable. The clip I needed wasn't in stock. But the gentleman that helped me went above and beyond. He asked a mechanic to go find an old motor and grab me the clip. Within 5 minutes the mechanic handed me 2 clips just in case the first one didn't fit. He didn't even charge me. They saved me having to wait a week for parts.
This was my first time going here. For a company to go out of their way to help a potential customer was impressive. If I need any work on my equipment I will definitely be returning.

Very helpful, Great customer service, and all around excellent vibes in the shop. I found all the parts I needed for my DR Mower. The parts I ordered were received in a timely fashion. Best equipment repair shop in town!
and family and family

Horrible experience.  Brought in a pressure washer needing a new carburetor.  Called 3 times over 2 weeks for an update.  They said they just got the part each time.  Never happened.  Drove in today.  Couldn’t find or get a status on this part.  Took my machine home in pieces.  Unrepaired.

Just took my lawnmower in for service. Got it back the sameday and works flawlessly. Couldn't be happier! What are you waiting for? Your lawnmower need repairs ...this is THE place!

Great place and staff. Always have what I need.

Worst experience my riding mower ever had. Took it in for servicing and got it back in pieces. Had to go back three times to fix what they broke. Obviously not what I paid for. The guy broke the pulley guard taking it off incorrectly and didn't replace it, which immediately made it throw off the blade belt first time it was engaged. Didn't you try it first?
Then, when I got on it to mow my yard it threw off a blade!
I don't know where they hire the workers there but they are sub par if they can't even remember to tighten the nut on the blades. Just lucky nobody was injured. Things happen the owner said...what, like lawsuits?
Then had the audacity to charge me for this shoddy work.
All in all I would certainly never go back to this inferior business as they obviously just don't care.

We were evacuated from our home and had our trailer. We needed a generator and after calling everywhere, we finally found one here. They offered to hold it for us as they only had one.  When we got there, they were so nice and helpful. Outstanding customer service!  They set it all up for us, carried it quite far to our vehicle and even loaded it in to our pickup! Customer service like this just rarely exists now days! Even though they’re far, they’ll get all our business from now on!!

Thank you so much April! We were so worried about you and your family. I am glad we could help and make this as easy as possible for you.  These are scary times and we wanted to make this a stress free experience. Good Luck and reach out if we can help you in any way
Jessica - Cascade Garden Equipment

FOLLOW UP: Bought a new mower. Started on the first pull. Anytime you would like to drop by and start the Toro and be the first to try, I'll pay for the freshest gas for ya!! Since you stand behind your work and all.....

I've had nothing but complete frustration with this company. I reached out for help getting my lawnmower working, it's even worse now. When I've asked why, they blame everything from gas to my ability to start the mower. My experience has been one of poor service and misleading information on their ability to correct the issue. When you call needing help or to ask a question, they talk over you and insist they did the job. Well....I paid for a job, followed their advice, and still unable to get the mower started. I seriously doubt they will follow through with any help at all. They have managed to make this customer feel I'm doing it all wrong. I'm sorry I ever darkened their doorstep by asking for help.

Re: Follow-Up...That's Great! Glad to hear you found a mower that fits your needs, and starts on the first pull. We did recommend that option as well. Again, glad to hear and we wish you luck in the future.

Angie, I am happy to respond to your issue. You originally brought in your mower in October 2020. A full service was completed. The mower had been overfilled with oil, but that was taken care of during the service. We replaced a wheel and a pinion for you for $9. (Total value of that would have been $40)  We went out of our way to get you a barely used wheel, so you would have a better mowing experience. It started when we brought it out to you. On November 13, 2020 you returned stating you could not start it. Bob the owner went out and tried it. It started the first pull for him, but then shut it off to restart and the rope broke. The technician looked at it and found that old/stale fuel had been put into the mower. He removed the old fuel again, cleaned the fuel system ($67.00 value) replaced the starter rope.  Once the fuel was flushed it was tested and started fine.  Then they asked me, because I am a 110 lbs female. I went out and started your mower on the 2nd pull.  The technician, parts manager, and Bob the owner took another step to repairing the electric start on your mower. They wanted to make sure you could start it easily. They got you a quote for a new battery (at our cost)  You declined the battery and that option. I started it manually again to ensure I could start. It did start. Then we delivered the mower to your home at "no charge." ($40 value) Now, more than 2 months later you call to state you want a refund because you can't get it to start. But we can't give you a refund when we didn't charge you the 2nd time you brought it in. Not only that, but we delivered the mower to your home at no charge.  So, I am sure you could see my confusion as to why we owe you, or how we didn't go out of our way to help you.  We will not be giving you any additional free time or labor. We wish you luck in the future, and hope you find the shop that can satisfy your needs.

When I called to request a quote and pick up on my busted riding mower, I was quoted a 2 day turn around for diagnosis, repair, and redelivery. After a week with no word, I called and learned that the problem was anyway fixed, and the mower ready to be returned. I scheduled redelivery, which would up take another week, then through no fault of the businesses, I missed the redelivery attempt. My Doorbell cam caught footage of the delivery: the fella walked up to my door, knocked exactly once, ignored the doorbell entirely (which would actually have gotten me to respond), then waited 30 seconds, and drove away with the mower. It took nearly another week to even get on the schedule to attempt redelivery, and I would have had to wait another 4 or 5 days for the actual drop off. Finally, I got my hands on a trailer and just picked it up myself. I will say that repair worked, my old mower runs again, and it didn't break the bank. The hassle wasn't worth it though, and multiple 15+ minute hold times on the phone left something to be desired from the customer service department. If you can reliably pick up and drop off your own equipment, this might be the place for you. If you're not in hurry to get your stuff fixed and you don't mind uncertainty, this might be the place for you. It's probably not the place for me.

Our experience with this repair shop has been sub-par. We should have walked away after the first phone call, we needed a carburetor replaced on our generator. Instead of stating outright that they refused to work on the particular brand (it is a Harbor Freight Generator) the front office stated they would do the work but not without us getting parts first. I procured the parts & after $87 the mechanic said the generator still would not work & blamed it on "black oil"  & low compression (the oil in question was royal purple & had just been changed.) After we paid we asked again for help working with the warranty through Harbor Freight, at this point the shop went completely hands off, stated that they didn't want to work on the equipment in the first place.

To make a long story short, I called around to other shops, found a great place locally here that realized in 5 minutes that the throttle cable had been bent & not reinstalled AT ALL, the carburetor choke needed to be opened while starting & WHOOSH! The Genny started like a dream. I spent $25 to FINISH the job that Cascade Garden Equipment incompetently bungled then passed the buck. Don't waste your time, money, or trust with this company. I would give negative stars if possible.

This is absolutely untrue:

We tell customers you must get your own parts for these types of generators, because we are not a dealer and we are unable to get parts.  We have found customers have better success at getting them.  Again, we are NOT a dealer for anything through Harbor Freight, and we have no Tech-line to speak to if we get hung up on any issues. This also means we are NOT AUTHORIZED to file warranty or even speak to anyone on your behalf.  So, you are correct when we became all hands off deck because we have to be. If we were up front from the first phone call, how are we not trust worthy? How can I help you with a warranty we are not authorized to do? How can we get parts if we are not a dealer? How can we locate the problem if Harbor Freight has no tech-line dept.?
This is why you were told, "If it just needs a service great we can do that, but if you need any parts or if it goes further, then you will have to provide, and even then we cannot promise anything" We are not well versed in that type of equipment, and we do our best. I am happy to hear you found a shop that located the issue quickly for you, but It is really unfair to state we are incompetent, and chose to pass the buck. Our mechanics work hard. They are very honest and trustworthy individuals, and I take great offense that you would state otherwise without reviewing the entire facts. They are mechanics attempting to work on your equipment.  A piece of equipment they are not familiar with.   The longer we took to trace the issue the more money it costs you the customer. Good Luck in the future

Cascade Garden Equipment, LLC
Conger, Eugene, OR

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Cascade Garden Equipment, LLC Reviews

3.9 stars based on 124 reviews

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