A & B Lawn and Garden
Oaks, Fort Worth, TX

A & B Lawn and Garden Reviews

4.4 stars based on 177 reviews

Featured Comments:

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  Jennifer Montgomery

  5.0

  We couldn’t be more pleased! Our business can not operate without a generator. When it wouldn’t start, they were able to get it in and repaired the same day! The customer service was excellent and My jaw dropped when he gave me my total cost. Not because it was crazy high, as expected, but very fairly priced! Thanks!

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  Response from the owner

  Thanks Jennifer, we really appreciate the kind words, and we are happy we could help!

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  NOYB Same

  1.0

  I’d give em no stars if I could. All I wanted was the back tire put back on my push mower that ran fine and started on the first pull everytime. I was explicit that it needed nothing done to it even though I was asked several times if I wanted anything else done to it or if anything wasn’t working right on it. I had to leave it to get the tire put back on. 6 days later I get a text telling me to fix it will be $530.00!!!! I highly suggest you do yourself a big favor and NOT let these people anywhere near your pushmower.

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  Response from the owner

  Hi Ms. Vencill, I'm sorry you are so upset, but I do thank you for refraining from cursing and making threats in your review like you did over the phone when you screamed and cussed me out for several minutes. As I tried to explain to you over the phone between your profanity-laced screams, you have damaged your mower beyond repair. You had a bent crankshaft, which renders your machine very dangerous, and as I also clearly explained to you, we are legally prohibited from performing repairs on units with bent crankshafts. If you took your vehicle to a repair center with a broken axle, they would tell you the same thing - putting a new wheel on a broken axle is wildly dangerous and would be a waste of your money. When you dropped your mower off, you asked for the rear wheel to be replaced, but you *also* asked us to see if anything else needed repair and call you with an estimate. So your claim that you were "explicit that it needed nothing done to it" is a false statement. You *later* told us over the phone to just do the wheel, at which point we had already completed the total estimate as you requested. You also conveniently failed to mention that we returned all of your money, including the non-refundable diagnostic fee. We pride ourselves on doing honest work and keeping our customers safe, and although you are unable to appreciate that fact, we do wish you all the best. UPDATE: Hello again, Troy. It has been brought to my attention by our courteous and professional service staff that we actually *did* repair your wheel before discovering the bent crankshaft. So, you got exactly what you wanted, and you got it for free. We are glad we were able to provide you with quick and comprehensive service, and I hope you have a fantastic weekend.

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  John Fetter

  5.0

  I bought a McLane reel mower from A & B Lawn and Garden in late 2020. Works great. I nicked the reel with a piece of bark or a rock a couple of weeks ago. Called and described the problem. Johnathan came to pick up the mower. Mike the mechanic called to confirm the problems. The reel was sharpened and backlapped, and the bed knife sharpened. Also did an engine service. The mower now cuts perfectly. Very reasonable price for all the reel mower specialty work.

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  Response from the owner

  Thanks John - we appreciate your business and for taking the time to share your experience!

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